Terms of Service
About These Terms
By placing an order on SoleLane, you agree to the terms below. They cover how orders work, how your shoes reach you, and what happens if something is not right. Please read them before you check out.
Orders and Checkout
All orders go through secure checkout. Once your payment is confirmed, we prepare your shoes for dispatch. Prices and stock can change without notice, and we may cancel an order if an item is unavailable. If that happens, you will be notified using the contact details you gave at checkout.
Shipping
- Shipping takes 7-15 business days.
- Every order ships with a tracking number so you can follow it.
- Shipping is free on orders over $50.
Delivery times are estimates and can vary for reasons outside our control. We ask that you give the full 7-15 business days before reporting a problem.
Returns
You can return your shoes within 30 days of delivery. Shoes should come back in the condition they arrived, with their original packaging. Contact support first so we can guide you through the return process.
Fit and Comfort
Comfort is personal, and cushioning and support feel different from one pair to the next. We recommend checking the size information on each product page before ordering. If the shoes do not feel right when they arrive, the 30-day return window gives you time to sort it out.
Support
Questions about an order, a size, or a return can go to our team by WhatsApp or through the contact form. We reply as quickly as we can.
Changes to These Terms
We may update these terms from time to time. The version on this page applies to your order when you buy. Keep an eye on it before each purchase.
Acceptance
Placing an order means you accept these terms. If you have any doubt, get in touch before you complete checkout.