Contact Us
Questions about a pair before you order? Need help with a delivery? The SoleLane team answers through WhatsApp and the contact form on this page. Tell us the shoe you are looking at and what you want to know about it — the cushioning, the support, or how it feels after a long day on your feet.
What to Include in Your Message
- The shoe name and size you are asking about.
- Your order number, if you have already ordered.
- A clear description of your question or the issue with your order.
- Photos, if something arrived that does not match what you expected.
Questions About Fit and Feel
Comfort is the reason most people write to us. If you are unsure which size to choose or how much cushioning a shoe offers under the foot, ask before you buy. We can describe what a specific pair is built for: everyday walking, standing for hours, or training. We stick to what the product details say, so you get a straight answer rather than a guess.
Shipping
Orders ship with a tracking number. Shipping takes 7-15 business days, and shipping is free on orders over $50. If your tracking has not updated or you need to check where a package is, send us the order number and we will look into it.
Returns
Returns are accepted within 30 days of delivery. If a pair does not feel right under foot — too firm, too soft, or the wrong fit — contact us within that window and we will explain the return steps.
Checkout and Payment
Checkout is secure. If a payment does not go through or you are unsure an order was placed, message us with the email address you used and we will check.
How to Reach Us
WhatsApp is the fastest way to get a reply, especially for quick sizing questions. The contact form works well for order details, returns and anything that needs a longer answer. Send one message with as much detail as you can so we can help on the first reply.
Before you write, it helps to have your order number and the shoe name ready. That way we can answer questions about cushioning, support and fit without going back and forth.