Return Policy

SoleLane Return Policy

We want every pair you order from SoleLane to feel right on your feet. Cushioning, support and all-day comfort are what matter most, and if a pair does not deliver that for you, you can send it back within 30 days of delivery.

Return window

• Returns are accepted within 30 days of delivery.
• The countdown starts on the day your order is delivered, not the day it ships.
• Please start your return through our contact form or by messaging us on WhatsApp so we can guide you through the steps.

Condition of returned shoes

• Shoes should come back in the condition you received them.
• Try them on indoors first. Wear them around the house for a few hours to check how the cushioning and support feel before you take them outside.
• Include the original packaging where possible.

How to start a return

• Contact us by WhatsApp or through the contact form with your order number.
• We will confirm the details and explain where to send the shoes.
• Once the shoes reach us and are checked, we will process the return.

Shipping and delivery

• Orders ship with a tracking number so you can follow the parcel.
• Shipping takes 7-15 business days.
• Shipping is free on orders over $50.
• Checkout is secure, so your payment details stay protected.

Questions about fit and feel

If you are unsure which size will give you the support you want for a long day, message us before ordering. We are happy to talk through how a pair is likely to feel under foot. Reach us by WhatsApp or the contact form, and we will reply as soon as we can.

Please read this policy together with the delivery details in your order confirmation. Sending shoes back without contacting us first may slow down the return.