Shipping

Good cushioning matters most once the box is open and the shoes are on your feet. Before that, here is how SoleLane gets your order to you and what happens if the fit or feel is not right.

Processing and delivery

Orders ship with a tracking number, so you can follow your pair from dispatch to your door. Shipping takes 7-15 business days. Delivery times can vary by destination, but that is the window to plan around.

Shipping cost

• Free shipping on orders over $50.
• Orders below that amount are charged at checkout, where the exact cost is shown before you pay.

Tracking your order

When your order ships, you receive a tracking number. Use it to check progress at any point during the 7-15 business day delivery window. Keep the number handy if you contact support about a delivery.

Returns within 30 days

Returns are accepted within 30 days of delivery. If a pair does not feel the way you hoped underfoot, start the return within that window. Check the fit and cushioning indoors first, since shoes showing outdoor wear may not qualify for a return. The returns process and any conditions are confirmed when you begin a return.

Checkout and support

Checkout is secure, so your payment details are handled safely. If you have a question about a delivery, a tracking number, or a return, support is available by WhatsApp or through the contact form. Messages go to the team, who can help with order and shipping questions.

Before you order

Comfort starts with the right size. Read the sizing information on each product page and choose carefully, because a well-fitted pair is what lets the cushioning and support do their job through a long day. If you are between sizes or unsure how a model fits, ask support before you order.

Once your shoes arrive, give them a short try indoors. That is the best way to judge how they feel underfoot while your 30-day return window is still open.