Privacy Policy
SoleLane respects your privacy. This page explains what information we collect when you shop for sneakers on our site, why we collect it, and the choices you have. It applies to every order and every visit, including the pages where you read about cushioning, support and how a shoe feels on a long day.
Information we collect
- Order details: your name, delivery address, email address and the items in your order, so we can pack and ship the right pair.
- Payment data: payments are handled through secure checkout. We do not store full card numbers on our site.
- Contact messages: anything you send us by WhatsApp or the contact form, kept so we can answer questions about sizing, fit or an order.
- Site usage: basic technical data such as pages viewed and device type, used to keep the store working properly.
How we use your information
- To process orders and confirm payment through secure checkout.
- To ship your order with a tracking number and keep you updated on delivery. Shipping takes 7-15 business days, and orders ship with a tracking number.
- To apply free shipping on orders over $50.
- To handle returns accepted within 30 days of delivery.
- To answer support messages sent by WhatsApp or the contact form.
Sharing
We share only what is needed to complete your order. Payment providers process your payment through secure checkout. Delivery partners receive your name and address so your order can be shipped with a tracking number. We do not sell your personal information.
Cookies
Cookies help the store remember your cart and keep checkout secure. You can clear or block cookies in your browser settings, though parts of the store may then work less smoothly.
Your choices
You can ask to see, correct or delete the personal information we hold about you. Send the request by WhatsApp or the contact form and we will respond. If you would rather not receive order updates by email, tell us and we will use another channel where possible.
Security and retention
We keep order records only as long as needed to fulfil orders and manage returns accepted within 30 days of delivery. Access to customer data is limited to the people who need it to run the store.
Changes
If this policy changes, the updated version will appear on this page. Questions about privacy can go to support by WhatsApp or the contact form.